Plumbing is a very manual line of work, so automation is the last concept you’d expect to hear in tandem. However, there are plenty of ways that automation tools can improve your plumbing business including answering customer queries faster, reducing errors, managing jobs, and quoting for work. As well as the practical benefits, automation can help improve your website, leading to more leads and a higher profit. If you need convincing before making the change continue reading below.
What Is Automation
Automation works to reduce human input by allowing software and tech tools to take care of the work. There are countless automation tools out there to explore including communication, project management, financial services, and human resources. Although automation won’t pick up a wrench and change a pipe for you, it will leave you more time to focus on the physical work.
Job Management Software
Having plenty of work coming through your business is excellent, but it can become overwhelming to manage the workload. Fortunately, there is job management software for your plumbing business, that will help you schedule appointments more effectively. Your customers can book appointments without friction, which means you can get on with the job you love. To get started with plumbing project management software, all you need to do is input details of your current work and tell it when you’re available.
Improve Customer Service
Outside of carrying out excellent physical work, customers need to be taken care of outside of the home. One way to boost your customer service ratings is to use auto reply, which will tell people when they can expect to hear back. If you spend the time to create an FAQ sheet for your business, you can use a chatbot to reply to your customers, which can leave them happy without you coming away from your work.
Create Quotations Faster
Providing a quote is an essential part of the plumbing business customer funnel, and it can determine whether you win a client’s work. However, coming up with quotes takes time, which will take you away from the physical work. Fortunately, if you search for the right automation system, you can let customers get quotes immediately. If you don’t have the tech knowledge to facilitate this move, you can hire a tech firm to take care of everything IT, which will automate your business by its very nature.
Reduce Errors
Even with a successful plumbing business operating without automation, there’s no denying that humans are more prone to errors. Therefore, removing the human touch from essential processes including quotations, answering queries, and other simple tasks will help to reduce the number of errors. However, you still need to make sure that management is easy to contact because some people may still need to “get through to a human”.
Automation and plumbing aren’t two terms people typically pair together. However, when you break down the tasks involved with running a company including customer service, finance, and HR, plenty of reasons to use automation appear.
Yeah, nice thoughts Carol! Automation is increasing day by day & it reduces human efforts, that’s so good for every business.